Privacy Policy

Effective Date: June 11, 2026

Introduction & Scope

Plain English Summary: Welcome to Plant Troubleshooter! We help you keep your plants healthy. This policy explains what information we collect, why we collect it, and how we keep it safe.

Welcome to Plant Troubleshooter! We're thrilled you're here to get expert help for your leafy friends. This Privacy Policy is our way of being completely transparent with you. It explains, in clear and friendly language, how we collect, use, share, and protect your information when you use our website and services.

Information We Collect

Plain English Summary: We collect information you give us (like account details, plant photos, and care notes) and basic technical info automatically (like device type).

Information You Provide:

Account Details: Name, email, and password.
Plant Photos: Crucial for our AI to diagnose problems.
Care Logs: Watering schedules, lighting, soil type, and symptoms.
Location: Zip code or GPS for climate-specific advice.

Information Collected Automatically:

Device Info: Operating system, browser type, and IP address.
Usage Data: Pages visited and time spent on the site.

How We Use Your Plant Photos & Data

Plain English Summary: We use your photos to diagnose plant issues and make our AI smarter. Your photos are private unless you choose to share them in our community gallery.

Diagnosis: AI analysis of photos to provide recovery plans.
AI Training: Anonymized photos help improve diagnostic accuracy for everyone.
Private by Default: Your photos stay in your account unless you post them to the community forum.

Data Sharing & Third Parties

Plain English Summary: We don't sell your personal information. We only share data with trusted partners who help us run our website (like cloud storage).

We will never sell your personal information to third-party advertisers. We only share data with:

Cloud Hosting: To securely store your images and data.
Analytics: To help us improve the website experience.
Legal Compliance: Only if required by law or to protect safety.

Cookies and Tracking

Plain English Summary: Cookies are like digital sticky notes. They help our site remember your plant collection so you don't have to re-enter info every time.

We use cookies to keep you logged in and remember your preferences. You can manage these in your browser settings, though some features may require them to function properly.

Your Privacy Rights & Choices

Plain English Summary: You have rights! You can ask to see, change, or completely delete your account and photos. We follow global rules like GDPR and CCPA.

Access & Update: View or change your data anytime in your settings.
Right to Delete: You can request full account and photo deletion.
Data Portability: Request a copy of your data in a standard format.

Data Retention

Plain English Summary: We keep your data while your account is active. If you close your account or are inactive for a long time, we securely delete your info.

We retain your data for as long as you use our service. Inactive accounts (after 24 months) may be flagged for deletion. Once you delete your account, data is removed from active systems within 30 days.

Contact Information

Plain English Summary: Questions? We're here to help. Reach out to our privacy team anytime.

Email: [email protected]